Refund/Returns Policy
If you are unsatisfied with your order, please complete a Return Request via your account for any new, unopened items within 10 days of delivery.
Refunds/Store Credits will not be issued until the following occur:
- Returns Request has been submitted/received
- Damaged Items: A picture of damaged or incorrect item(s) is submitted via to returns@mospices.com
You should expect to receive your refund within 10-15 business days after your return request has been processed, however, in many cases you will receive a refund more quickly. This time period includes the time for us to receive your return request, the time it takes us to process your return request with picture of damaged product submitted, and the estimated time it may take your bank to process our refund request.
If you choose to request a replacement for an incorrect or defective item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the return request.
We'll pay the shipping costs if any replacement item is requested due to Wrong Item Received.
We do not pay for shipping costs for replacement items due to damage from carrier. Title and risk of loss pass to you upon our transfer of the products to the carrier. An Insurance Claim for Lost/Damaged in Transit will need to be filed with the carrier.
Please Contact Us if you placed your order as a Guest or having difficulty submitting the Return Request via your account.
Mo'Spices & Seasonings reserves the right to update or change its policies at any time.